Terms of service

Terms of Service

Overview

Welcome to Elias Pet Shop.

Throughout these Terms of Service ("Terms"), the words "Elias Pet Shop," "we," "our," and "us" refer to Elias Pet Shop and the online services we provide through our website.

By accessing our website, browsing our products, creating an account, or placing an order, you agree to comply with these Terms as well as our Privacy Policy and any additional policies referenced throughout our website.

If you do not agree with these Terms, please discontinue use of our website and services.

1. Eligibility & Account Responsibilities

By using this website, you confirm that:

You have reached the legal age required in your place of residence to enter into binding agreements.
Any information you submit is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account credentials.
You accept responsibility for all activities conducted through your account.

Accounts may not be transferred, sold, or shared without our written authorization.

2. Products & Availability

We work hard to display our products as accurately as possible.

However, actual colors, sizes, packaging, or appearance may differ slightly depending on your screen settings or manufacturing updates.

We reserve the right to:

Modify product specifications without prior notice
Discontinue products at any time
Limit purchase quantities when necessary
Refuse sales where required by law or business policy

Availability shown on our website does not guarantee inventory until your order has been confirmed.

3. Orders

Submitting an order represents your request to purchase our products.

An order is considered accepted only after payment has been successfully processed and a confirmation email has been sent.

We reserve the right to:

Reject suspicious or fraudulent orders
Cancel orders containing pricing errors
Refuse orders that violate our store policies
Contact customers to verify information before processing

Orders are also subject to our Return & Refund Policy.

4. Pricing & Payment

All prices displayed on our website are listed in United States Dollars (USD) unless otherwise stated.

Prices may change at any time without prior notice.

Customers are responsible for:

Providing valid payment information
Paying applicable taxes where required
Covering shipping charges displayed during checkout

If a pricing error occurs, we reserve the right to correct the mistake or cancel the affected order.

5. Shipping & Delivery

Estimated delivery dates are provided as general guidelines only.

Actual delivery times may vary due to:

Weather conditions
Carrier delays
Customs inspections
Public holidays
Other events beyond our reasonable control

Ownership and risk of loss transfer to the customer once the shipment has been handed to the shipping carrier.

6. Intellectual Property

All content available on this website—including text, photographs, graphics, logos, product descriptions, icons, videos, software, and website design—is owned by Elias Pet Shop or its content providers and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without our prior written permission.

7. Third-Party Services

Certain services or tools available on our website may be provided by independent third parties.

We do not control or guarantee:

Third-party websites
Payment providers
Shipping companies
External software or services

Your use of those services is governed by their own policies and terms.

8. External Links

Our website may contain links to external websites for your convenience.

These websites operate independently from Elias Pet Shop, and we are not responsible for their content, security, privacy practices, or business operations.

Accessing third-party websites is entirely at your own discretion.

9. Privacy

Any personal information collected through our website is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection and processing of your information as described in that policy.

10. Customer Feedback

If you submit reviews, comments, suggestions, photographs, or other content to us, you grant Elias Pet Shop a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, and display that content for business purposes.

You confirm that your submissions:

Do not violate any laws
Do not infringe the rights of others
Are truthful to the best of your knowledge

We reserve the right to remove content we consider inappropriate or unlawful.

11. Website Accuracy

Although we strive to keep all information accurate and current, occasional errors relating to pricing, product descriptions, availability, or promotional offers may occur.

We reserve the right to correct such errors without prior notice, including after an order has been submitted.

12. Acceptable Use

You agree not to use our website to:

Violate any applicable laws or regulations
Upload malicious software or harmful code
Attempt unauthorized access to our systems
Interfere with website security
Misrepresent your identity
Collect information about other users without authorization

Violation of these rules may result in suspension or permanent termination of access to our services.

13. Disclaimer

Our website and products are provided on an "as available" and "as is" basis.

To the maximum extent permitted by law, Elias Pet Shop makes no guarantees regarding:

Continuous website availability
Error-free operation
Compatibility with every device
Uninterrupted access

Nothing contained on this website should be interpreted as a guarantee of specific results.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Elias Pet Shop shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our website, products, or services.

Our total liability shall never exceed the amount paid for the applicable order unless otherwise required by law.

15. Indemnification

You agree to defend and indemnify Elias Pet Shop, its employees, affiliates, and partners against claims, damages, liabilities, and expenses resulting from your violation of these Terms or misuse of our website.

16. Changes to These Terms

We may revise these Terms periodically to reflect operational, legal, or regulatory changes.

Updated versions become effective once published on this website.

Continued use of our website after updates constitutes acceptance of the revised Terms.

17. Governing Law

These Terms shall be governed and interpreted under the applicable laws of the United States and the State of California, without regard to conflict-of-law principles.

Any disputes arising from these Terms shall be resolved in the appropriate courts having jurisdiction in California.