Privacy Policy

Last Updated: July 20, 2026

At Elias Pet Shop, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, the circumstances under which it may be shared, and the choices available to you when using our website or purchasing our products.

By accessing our website or placing an order, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

To provide our products and services efficiently, we collect certain information from you.

Information You Provide

When you interact with our website, we may collect information such as:

• Full name

• Email address

• Billing address

• Shipping address

• Telephone number

• Payment information required to complete your purchase

• Customer service communications

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type and version

• Device information

• Operating system

• Website usage data

• Pages viewed and browsing behavior

• Cookie identifiers and similar technologies

This information helps us improve website performance and enhance your shopping experience.

2. How We Use Your Information

Your information may be used for purposes including:

• Processing and fulfilling your orders

• Sending order confirmations and shipping updates

• Providing customer support

• Responding to inquiries

• Improving our website, products, and services

• Detecting fraud and preventing unauthorized transactions

• Complying with legal obligations

• Sending promotional emails when you have chosen to receive marketing communications

We only use personal information where there is a legitimate business purpose or legal basis for doing so.

3. Protecting Your Information

Safeguarding customer information is an important part of our business.

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Security measures include:

• SSL encrypted checkout

• Secure payment processing

• Restricted employee access to customer information

• Regular security monitoring

For your protection, Elias Pet Shop does not retain your complete credit or debit card information after payment has been successfully processed.

4. Information Sharing

We do not sell or rent your personal information to unrelated third parties.

However, we may share limited information with trusted service providers that assist us in operating our business, including:

• Payment processors

• Shipping carriers

• Website hosting providers

• Customer support platforms

• Marketing and analytics partners

These companies are permitted to use your information only for the services they provide on our behalf.

5. Cookies & Similar Technologies

Our website uses cookies and similar technologies to improve functionality and provide a better user experience.

Cookies may be used to:

• Remember shopping cart contents

• Maintain account login sessions

• Analyze website traffic

• Measure advertising effectiveness

• Personalize website content

You may disable cookies through your browser settings at any time. Please note that certain website features may not function properly if cookies are disabled.

6. Advertising & Analytics

To better understand website performance and improve our marketing efforts, we may work with trusted third-party advertising and analytics providers.

These partners may use cookies, pixels, or similar technologies to collect information regarding website activity.

Examples of service providers may include:

• Meta (Facebook & Instagram)

• Google

• AppLovin

• Other advertising or analytics partners used from time to time

Each provider operates under its own privacy policy.

7. Third-Party Websites

Our website may contain links to external websites or services operated by third parties.

Because these websites operate independently from Elias Pet Shop, we are not responsible for their privacy practices, content, or security.

We encourage visitors to review the privacy policies of any third-party websites they choose to visit.

8. California Privacy Rights

If you are a California resident, you may have additional privacy rights under applicable California law.

These rights may include the ability to:

• Request access to certain personal information we maintain

• Request correction of inaccurate information

• Request deletion of eligible personal information

• Receive information about how personal information is used

Requests will be handled in accordance with applicable legal requirements.

9. Children's Privacy

Our website is intended for general audiences and is not directed toward children under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that such information has been collected unintentionally, we will take reasonable steps to remove it from our records.

10. Data Security Incidents

Although no online system can be guaranteed completely secure, we maintain procedures designed to minimize security risks.

If a data security incident affecting personal information occurs and notification is legally required, we will notify affected individuals as required under applicable laws.

11. Marketing Emails

If you choose to subscribe to our promotional emails, we may occasionally send information about:

• New product launches

• Special offers

• Store announcements

• Seasonal promotions

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Transactional emails relating to your purchases may still be sent when necessary.

12. Updates to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our business operations, technology, or legal requirements.

When updates are made, the revised version will be posted on this page together with the updated effective date.

Continued use of our website after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.

Elias Pet Shop

📧 Email: service@luckymetawell.com

📞 Phone: +1 (323) 581-3156

📍 Business Address:
1808 E Florence Ave
Los Angeles, CA 90001
United States

We appreciate your trust in Elias Pet Shop and are committed to handling your information responsibly while providing a safe and enjoyable shopping experience.